Terms and Conditions
|About Us Y London are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the “contact us” page.|
|Making A Purchase Making a purchase could not be easier. All you have to do is browse our online shop and add any items that you wish to purchase into the shopping cart. After you have finished selecting your products, click on “checkout” and you will be asked to provide us with the relevant details needed to process your order.|
When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included these terms to protect us in case a mistake has been made in pricing, we have inadvertently under-priced the goods or we are no longer able to supply a particular product for some reason. In the case of a changing of price, we will always contact you first to ensure that the revised price is acceptable. Please note, that all photographed garments have been taken to ensure the reproduction of colour is as accurate as the photographic and reproduction process allows. Slight variations may occur due to different internet browsers and screen resolution.
|Shipping And Handling < Insert information on your Shipping and Handling here >|
|Delivery Schedule Access to and use of this web site and the products and search services available through this web site (collectively, the “Services”) are subject to the following terms conditions and notices, without modification. Furthermore you acknowledge that the Terms of Service may be updated by us from time to time.|
By placing an order you are offering to purchase a product which we will accept to sell to you on the following terms and conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays. Y London are absolutely entitled to refuse any order/request made by you. If your order is accepted we will inform you by emailing you or else by calling you. When making a request you undertake that all details you provide to us requesting goods are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. All prices advertised are subject to changes.
Disclaimer of Warranties
Disclaimer of Liability
Variation of Content
Governing Law and Jurisdiction
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a customer service member of the Y London team, who will be delighted to answer and questions you may have.|
Our contact details are:
Communication and Marketing
Opting out of Communication
Checking your Details
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
Return or exchange an item. If you are not completely satisfied with your purchase, simply return the item to us in its original condition, within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size/colour if preferred. Some products are non refundable due to hygiene reasons. These products are clearly marked with a’+’ next to the product name. The item is your responsibility until it reaches us. For your own protection, we strongly recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Any returns or exchanges should be sent with a covering later stating your reason for return and preferred outcome to:
Christmas Returns Policy
All other normal returns conditions apply.
Faulty or Wrong item
Distance Selling Regulations
Discount Codes & Vouchers
This returns policy does not affect your statutory rights.