Privacy Policy

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union. On May 25th of 2018, the new legislation will protect EU citizens from organisations using their personal data irresponsibly. You will be in charge of what information is shared, where it is shared and how.

Here at Y London we work hard to ensure your personal data is secure. You can identify if a webpage is secure as ‘http’ will be replaced by ‘https’ in front of www.ylondon.co.uk in the address bar of your browser. On the bottom right of your browser you will also notice a padlock image.

• We will only use your data to up your experience.
• We will protect your data like it is ours.
• You decide what and how you want to hear from us.
• If we don’t need your information anymore, we will delete it.

Information we collect

We use your information in different ways, what we do with it depends on the type of information. Here is a list of the information we need from you to be able to make your experience with us complete.

• Your name
• Your delivery address
• Your telephone number
• Your email address
• Your billing address

Sharing your information

We do not, under any circumstance, sell any of your personal data to any third party. Your trust is important to us, as is your confidence when purchasing online at Y London. However, we do share your information with the following categories of companies as an essential part of our service to you.

• Companies within the Y London group; as certain departments are responsible for different activities within the business.
• Companies that ensure you get your online purchase; such as payment providers, warehouse staff and delivery companies.
• Business affiliates of Y London; such as marketing agencies, advertising partners and website hosts.
• Companies that help us tackle fraud; such as credit reference agencies, law enforcement and fraud prevention.

Finally, we may provide third parties with anonymous information and analytics about our customers for research purposes; we make sure this information does not identify you.

What are cookies and how are they used?

Cookies are pieces of information stored in small quantities by your web browser to store your browsing preferences so that the websites you visit work around your needs. Cookies do not contain sensitive information that can in any way identify you. We may use cookies to review what pages users have visited and what purchases have been made in order to improve on our service and give you the best shopping experience we can.

What happens to your information?

We will only hold on to your information for as long as you are a customer. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.If you have any further enquiries regarding our Privacy Policy please do not hesitate to contact us.

If you have any further enquiries regarding our Privacy Policy please do not hesitate to contact us.