Contact Us

So that your shopping experience is always agreeable, when in doubt please contact our customer attention service by any of the following means:

71 Mortimer Street
London
W1W 7SG

+44 20 7580 3015

[email protected]

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Cookie	Provider	Purpose	Expires
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`bcc_consent`	www.ylondon.co.uk	Stores your cookie preferences so we do not ask again on every page.	182 days
`cookieyes-consent`	CookieYes	Legacy cookie from a previous consent tool; stores earlier cookie preferences.	1 year
`PHPSESSID`	www.ylondon.co.uk	Keeps your session state on the server while you browse.	Session
`woocommerce_cart_hash`	WooCommerce	Detects when the contents of your basket change so totals stay correct.	Session
`woocommerce_items_in_cart`	WooCommerce	Records that you have items in your basket so the page is not served from cache.	Session
`wordpress_logged_in_*`	www.ylondon.co.uk	Keeps you signed in as you move between pages of the site.	Session / 14 days
`wordpress_sec_*`	www.ylondon.co.uk	Authenticates you in the site administration area over a secure connection.	Session / 14 days
`wordpress_test_cookie`	www.ylondon.co.uk	Checks that your browser accepts cookies before showing the login form.	Session
`wp-settings-*`	www.ylondon.co.uk	Remembers your personal admin screen layout preferences.	1 year
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These cookies let us count visits and traffic sources so we can measure and improve how the site performs. They tell us which pages are the most and least popular and how visitors move around the site. All information is aggregated and therefore anonymous.

Cookie	Provider	Purpose	Expires
`__hssc`	HubSpot	Tracks the current HubSpot session.	30 minutes
`__hssrc`	HubSpot	Detects whether you have restarted your browser, to start a new HubSpot session.	Session
`__hstc`	HubSpot	The main HubSpot tracking cookie, recording your visits, sources and timings.	6 months
`_clck`	Microsoft Clarity	Keeps a Clarity user identifier so your actions across pages can be grouped into one session recording.	1 year
`_clsk`	Microsoft Clarity	Joins multiple page views into a single Clarity recording of your visit.	1 day
`_ga`	Google Analytics	Assigns a randomly generated number to your browser so Google Analytics can tell returning visitors from new ones.	2 years
`_ga_X2HVQNTK6H`	Google Analytics	Stores and counts page views for a specific Google Analytics 4 property.	2 years
`_hjSession_1551634`	Hotjar	Holds the current Hotjar session so your page views can be joined into one recording.	30 minutes
`_hjSession_3229557`	Hotjar	Holds the current Hotjar session so your page views can be joined into one recording.	30 minutes
`_hjSession_5142720`	Hotjar	Holds the current Hotjar session so your page views can be joined into one recording.	30 minutes
`_hjSession_65666`	Hotjar	Holds the current Hotjar session so your page views can be joined into one recording.	30 minutes
`_hjSessionUser_1551634`	Hotjar	Holds the current Hotjar session so your page views can be joined into one recording.	30 minutes
`_hjSessionUser_3229557`	Hotjar	Holds the current Hotjar session so your page views can be joined into one recording.	30 minutes
`_hjSessionUser_5142720`	Hotjar	Holds the current Hotjar session so your page views can be joined into one recording.	30 minutes
`_hjSessionUser_65666`	Hotjar	Holds the current Hotjar session so your page views can be joined into one recording.	30 minutes
`hubspotutk`	HubSpot	Identifies your browser to HubSpot and links form submissions to your visit history.	6 months

These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. They do not store directly identifying information but are based on uniquely identifying your browser and device.

Cookie	Provider	Purpose	Expires
`_fbp`	Meta (Facebook)	Used by Facebook to deliver advertising and measure the performance of adverts you have seen.	3 months
`_gcl_au`	Google Ads	Used by Google AdSense and Google Ads to record and report on advert conversions.	90 days
`_gcl_ls`	Google Ads	Stores advert click information so a later purchase or enquiry can be credited to the advert.	90 days
`_scid`	Snap	Identifies your browser for Snapchat advert measurement.	13 months
`_ttp`	TikTok	Measures and improves the performance of TikTok advertising campaigns.	13 months
`_uetsid`	Microsoft Advertising	Groups your actions on the site into a single visit for Bing advert conversion tracking.	1 day
`_uetvid`	Microsoft Advertising	Recognises returning visitors so Bing can report on adverts across multiple visits.	13 months